![]() This issue can occur if, during the View Agent installation, you restart the system before the USB HUB device driver is fully installed. The USB HUB device driver might not be installed properly when you install View Agent on a desktop in a manual desktop pool. The following example refers to VMware Horizon 6.0 with View Release Notes. This occurs when the VMware USB Hub driver fails to load during the Horizon View Agent installation/upgrade.įor more information, please review the appropriate version of the VMWare Horizon release notes. Scenario 2: VMware's USB Hub driver fails to load during the Horizon View Agent installation/upgradeĮven though the user does not have the USB device as Unauthorized in the PCoIP Zero Client AWI USB permission table, but the redirected USB device(s) lists as Unauthorized and fails to work as expected. Note: The status of the USB device in the PCoIP Zero Client log or AWI may show as not supported ( What does the status of attached USB devices mean in the AWI?). Starting with version of View Agent 6.1, VMware changed the default status of the USB Redirection feature which is no longer enable by default. Scenario 1: USB Redirection is not enabled by default in View Agent
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